Thanks for joining the Guava Green Bikes community. To keep track of your order, please contact us on the following email address : contact@guavagreenbikes.com
Our company only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Generally, when the customer doesn’t select the customization option, orders are shipped within 1 working day of order confirmation/payment. Orders made on the weekends might experience delay.
The shipping time depends on your location. You will receive an email when your order has been shipped. A tracking number will be provided. Tracking information may take 48 to 72 hours to update. If you cannot track your package normally, please contact us as soon as possible by email.

 If your order is delayed, please contact us via email contact@guavagreenbikes.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Orders can be cancelled and refunded if the customer sends an email before the parcel is shipped. Once the parcel shipped, orders can’t and won’t be cancelled and refunded.
Orders may be charged the customs fees by your government. You will be responsible for the charges. 
We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other.
Please contact your local customs office for more information about customs fees, duties, and taxes.
Phone: +212 06 18 24 96 98
Email: contact@guavagreenbikes.com