All our products have a warranty of 12 months applicable from the date of receipt of the order.

 

In the event of a product failure or nonconformity, please follow the steps below to get support :

 

First, contact us by email contact@guavagreenbikes.com  and provide us the details of your order (Order number) with a detailed explanation of the problem and attached photos. You’ll receive an answer from us within 24 hours to give you the procedure to follow for a repair, a replacement, or a refund. For a repair, we will send you a prepaid return label that will allow you to return the product. Once the product is repaired, we will ship it back to you. We take steps to ensure repair delays will be kept to a minimum. For a replacement, we will send you a prepaid return label that will allow you to return the product. After receiving the package returned by the customer, our warehouse will send you another identical brand-new product the earliest possible. For a refund, our after-sales service will examine the case and will refund you if the product has been used for a period less or equal to one month. Beyond one month of use, only repair or exchange is accepted.The warranty covers the entire product except for the consumables.

 

The products sold are covered by a guarantee of 12 months. As a result, the customer is not authorized to repair his product himself or have it repaired by a third party without our prior authorization. Any disassembly, skinning, or repair of the product by the customer or by a third party causes the immediate cancellation of the guarantee.